Customer Support Services

Outsourced Email Support Services. Scalable. Flexible. On Time.

Our standards for customer service and commitment to communicate in the voice of your brand are just as high when we respond to emails as they are when we handle calls or chats.

INTEGRATED AND RESPONSIVE

Our email support services for your brand are integrated with a range of other services, including customer care, queries, technical support, price quotes, order fulfillment, and pre- and post-sale customer services.

To ensure our email responses meet the standards we’ve agreed on, we train our agents on email support services, procedures, quality assurance checks, and coaching, as necessary, to ensure a consistently high level of quality care.

SCALABLE AND FLEXIBLE

We are committed to meeting your performance standards when you outsource email support, including contractually specified response times, branding requirements, escalation rules and more. We can scale to handle even unexpected volumes.

We are flexible in using whatever email response system or email platform that works best for your company. We are also confident in recommending platforms that fit your needs. Contact us today.

Types of Call Center Services

These services are used for diverse business sectors like banking & finance, Medical, Retail, Logistics, health care and more. At Mamba Labs we focus on accomplishing our client requirement by providing high quality, reasonable cost, and reliable services. We provide outstanding services that convert your business heads-on into a profitable one.

Customer Support

24/7 inbound / outbound call center services that address customer queries and concerns through phone, email and live chat.

Technical Support

Installation, product support, running support, troubleshooting, usage support and problem resolution for computer software, hardware, peripherals and internet infrastructure.

Online research

Internet search, product research, market research, surveys, analysis, web research and mailing list research.

Telemarketing

Interacting with potential customers and creating interest for the customer’s services/ products. Up-selling, promoting and cross selling to existing customers and completing online sales processes.

IT Help Desk

Level 1 and 2 multi-channel support, system problem resolutions, technical problem resolution, office productivity tools support, answering product usage queries and performing remote diagnostics.

Insurance Processing

New business acquisition and promotion, claims processing, policy maintenance and policy management.

Data Entry & Processing

Data entry from paper, books, images, e-books, yellow pages, web sites, business cards, printed documents, software applications, receipts, bills, catalogs etc.

Data Conversion

Data conversion for databases, word processors, spreadsheets and software applications. Data conversion of raw data into PDF, HTML, Word formats.

Bookkeeping

Maintenance of the customer’s general ledger, accounts receivables, accounts payables, financial statements, bank reconciliations and assets ledgers.

Unlock the potential from outsourcing your Customer Support to us!

Learn More

We have answers to all your questions, however silly it may sound

What's special about your Call Center service?

Over 7 years of experience in providing BPO service to clients. Outsource your support staff using mamba Labs fully custom service, using our revolutionary Call Center process. On top of a great BPO service is even better customer support. The only IT company you will ever need.

How much do you charge ?

Pricing depends on number of factors from experience to accent to team size to shift time. Reach out to us to get the exact cost and time. Do not forget to ask for DISCOUNTS.

Can I get a free consultation ?

YES, you can. Fill out a form and your project manager will reach out within 24 hours.

What are your timings to talk to you?

Answer is 24/365. Our Customer Support is available 24/365. All you have to do is reach out to us and we will be there on the other end to help you.

Can I hire a Full Time Employee?

Yes, you can. Mamba Labs offers both Full Time and Project Wise Services. Please contact us for the same.