Our standards for customer service and commitment to communicate in the voice of your brand are just as high when we respond to emails as they are when we handle calls or chats.
Our email support services for your brand are integrated with a range of other services, including customer care, queries, technical support, price quotes, order fulfillment, and pre- and post-sale customer services.
To ensure our email responses meet the standards we’ve agreed on, we train our agents on email support services, procedures, quality assurance checks, and coaching, as necessary, to ensure a consistently high level of quality care.
We are committed to meeting your performance standards when you outsource email support, including contractually specified response times, branding requirements, escalation rules and more. We can scale to handle even unexpected volumes.
We are flexible in using whatever email response system or email platform that works best for your company. We are also confident in recommending platforms that fit your needs. Contact us today.
Unlock the potential from outsourcing your Customer Support to us!